Description : AVP, giga!. Company : null. Location :

As we double down on the Digital front across Product lines, Customer Engagement, Channels, IT, we continue to place great emphasis on extracting value from Connectivity whilst enriching Customer Experience for our Digital brand giga!

We have an exciting opportunity for an experienced AVP with proven track record in leading Digital subscriber and revenue share growth for a Digital Brand. As an experience lead, you will have the skills to influence at every level, imparting your knowledge and skills in a constructive, collaborative, and empowering manner to ensure the growth and advancement of giga!

Objectives of the Role

Is accountable for meeting and exceeding the subscriber, revenue and NPS goals for the giga

Is accountable for P&L of giga – which includes effective cost management with the aim to constantly improve profit margins

Is accountable for the giga Brand Health

Is accountable for giga Customer Service and Support and CS NPS

To develop and define effective strategic marketing initiatives by leveraging on technologies available to drive an effective ecosystem of marketing, acquisitions, transactions and engagement

Responsibilities

Drive innovation that will directly contribute to subscriber and revenue growth in the following areas

Digital Sales

Subscriber base management

ARRU growth

Revenue growth

Product design and development

Operational automation

Increased bottom line profitability

Drive Brand Pillars and grow giga brand awareness

Drive and manage data analytics leading to strong consumer insights which are actionable

Lead and manage advertising and media agencies

Lead and manage internal and external partners/vendors

Manage digital platforms – both app and web

Manage a lean team, inculcate agile-like practices across the board

Responsible for planning of annual budgets

Responsible for planning and execution of Go-to-market plans

Develop and own the roadmap for growth, operations and cost efficiencies

Collaborate and drive business stakeholders to meet business goals

Manage all IT requirements needed for new product designs, product enhancements or customer journey enhancements
Qualifications
Degree in Management, Business , Marketing or closely related field

Min 15+ years of eCommerce/telco /a high performance environment (e.g., consumer experience in financial industry or top tier FinTech, eCommerce industries)

Min 10 years of management experience leading teams

Extensive knowledge of digital sales processes, digital platforms, technical markets, pricing models, channels of distribution, technology trends, customer buying patterns and budgeting

Proven experience proven track record as a Digital channel owner with extensive experience in UX/UI design for eComm, project management and understanding of the disciplines required to drive traffic, conversion and engagement

Deep understanding of markets, customers, and competitors to target needs and drive sales

Ideally familiar with Agile/SCRUM practices

Must have knowledge in digital media advertising, competitive strategies, product marketing and product management

Must have brand management experience – at least 5 years

Excellent communication skills in writing, presentation, negotiation and influencing

Ability to lead, to innovate, set strategy and drive result

Proficient in driving digital adoption and digital channels development and maintenance

Aware of key industry trends, technologies in today global digital communication landscape

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